Manager, Distribution, Southern Division

Aquarion Water Company is the public water supply company for more than 700,000 people in 58 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

The Manager, Distribution, Southern Division manages the operation of Aquarion Water Company’s utility operations which include the Distribution functions for the Southern Division and is overall responsible for the management of Utility Operations which include, Meter Reading, Distribution and Service. This position reviews, resolves and makes recommendations to the Director, Utility Operations on operational improvements related to the Distribution functions in the Southern Division Operations. Duties and responsibilities include emergency standby duty during non-business hours on a rotating basis. 

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

• Responsible for overseeing the planning, scheduling and coordination of all daily activities of the Southern Division Operation and other areas as required; service, meter reading, distribution, and leak detection staff.

• In conjunction with the Director, prepares and oversees preparation and adherence to departmental expense budgets.

• Responsible for the care and maintenance of all systems (mains, hydrants, valves, services, blow offs and air vents), including preventative and reactive maintenance including flushing and leak detection. 

• Reviews and approves accounts payable invoices for compliance with specifications.

• Interfaces on a daily basis with our customer service department to resolve customer complaints for system operations.  In addition, interfaces and meets with town officials 

• Manages the emergency response to system failures with contractors or department emergency response crews.

• Ensures proactive and positive labor relations, providing a climate where employees are encouraged to express views and receive answers in a timely manner.

• Ensures that employees are provided with and maintain a progressive occupational health and safety program, in accordance with Company policy.

• Continuously on emergency call during non-business hours and serves on rotation as a standby manager as scheduled during off-duty hours.

KNOW HOW:

Must have a Bachelor’s degree or equivalent degree with emphasis on mechanics or technology and/or substantive field experience. Incumbent must have a minimum of ten (10) years experience in the utility environment. Must possess a CT Class III Distribution Operator certificate or be able to obtain this certification within one year of accepting this position. Excellent communications, troubleshooting, technical and labor relations skills are required.

PROBLEM SOLVING:

Situations and circumstances, both operational and administrative, can be complex and non-recurring.  Mature, independent judgment is required. 

ACCOUNTABILITY: 

This position reports directly to the Director, Utility Operations and directs 13 employees directly, 12 of which are union employees. Responsible for the implementation of the Department's capital and expense budget as well as the implementation and management of the division’s distribution system, special projects related to system operations, customer service and water quality. 

This job is classified as an exempt position with an annual salary range of $97,920 -$122,400.   

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.