IT Technical Support Specialist - SAP User Provisioning

Job Summary

We are looking for a value driven IT Technical Support Specialist - SAP User Provisioning to join our IT department’s Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants.

We are embarking on an exciting journey to migrate to SAP's HANA based systems and this role will also be supporting those efforts. This position will be based in the Monroe, CT office.

Principal Responsibilities

• Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal)
• Maintain an auditable change management workflow for SAP role modification requests and user access changes.
• Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.

• Work with end-users and the Help Desk to quickly resolve user access and configuration issues.
• Assist in the design of new functionality as additional requirements are identified by users.
• Work with internal and external auditors in the identification and correction of access points within SAP.
• Escalate issues to IT Management team and BASIS administrator in a timely manner

• Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients. 

• Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

Preferred Requirements

• Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.

• Managing SAP User ID Permissions with Active Directory Group Administration.

• Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.

• Understanding and use of remote access technology.

• Excellent customer service skills, particularly telephone skills.

• Must be self-motivated and able to make decisions independently.

• Project management knowledge and practical experience 

• Strong analytical skills, ability to conceptualize, analyze, and take action

• Proven ability to handle random, frequent, concurrent, and often complex situations.  Must be technically knowledgeable and have extremely strong problem-solving skills.

• Able to conceptualize problems and set priorities.

• Must be able to manage multiple tasks while also meeting project commitments.

Education/Certifications

• Bachelor's degree in computer science or related discipline preferred.
• IT certifications or training a plus
• 4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes
• Exposure of SAP Basis and application modules

Salary

After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).

Job is classified as a exempt position with an annual salary range of $77,040 - $96,300.