Billing Specialist

Aquarion Water Company is the public water supply company for more than 700,000 people in 58 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Billing Specialist (Non-Union)

A position is available in the Billing Department for a Billing Specialist.  The successful candidate will have excellent customer relations skills, both oral and written; strong organizational skills and ability to follow through on assignments and meet deadlines; strong mathematical skills; problem-solving and analytical skills; working knowledge of the Microsoft software platform (Word, Excel); a thorough understanding of SAP, customer accounts receivable and billing processes.  This position requires an individual with a high school diploma or equivalent and three years of work experience; some college preferred. Some bookkeeping background preferred. Applicants must be able to perform the following primary duties:

    Investigate the consumption readings on accounts appearing on the meter reading implausible report; make appropriate decisions on readings, including

       adjustments, calculating estimates or scheduling re-reads in order to release readings daily for billing to customers.
    Strong ability to perform Contract Management processes including but not limited to move in and move outs, final bill, Owner Allocation using both CRM

       and ECC transactions.  Strong understanding of the effects meter reads and MR dates have on accounts in order to accurately perform billing and meter

       reading processes as well as fixes to accounts. 
    Schedule service work and generate notifications for repair of malfunctioning water meter equipment, initiate account investigations and create, organize

       and maintain follow-up system to ensure timely completion of all scheduled field service work. Perform meter changes on accounts when needed.
    Communicate with Service, Meter Reading and Customer Service to coordinate and schedule workload to maintain timely, accurate delivery of actual

       bills to customers.
    Identify problem conditions, such as inconsistent consumption, and create and maintain a follow-up system to communicate with customers regarding

       potential problems and solutions
    Maintain familiarity with applicable PURA and other state and local regulations. 
    Identify potential computer system, inter and intra department workflow or scheduling issues, and identify solutions to discuss with Supervisor for

       resolution.
    Understand fire line billing for all private and public fire charges.
    Create P.O.’s and process invoices for payment.
    Manage daily USPS mail, including resolving response to customer inquiries and distributing to appropriate party for resolution.

Aquarion requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Aquarion’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Aquarion does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.